Why Your Business Needs to Have a 1300/1800 Number

If you’re planning to do business in Australia or you’re already currently in Australia and you have plans of putting up a business in the near future, whether out of your home or in a formal office setting, consider getting a 1300 or 1800 number. There are many benefits to getting a 1300 or 1800 number that’s sure to help you grow your business.

Consider these tips when you plan to put up a business and you want it to reach as big a demographic as possible. Image is everything in business and the professionalism afforded by your 1300 can take you a long way down the road to success.

The Lowdown on Reverse Charge Numbers

Whenever you find yourself in a bind, either you run out of cash and got lost in a foreign country or your abroad on a study grant, you’re feeling lonely and in need of someone to talk to but cash-strapped enough that you can’t even call your own family, it’s always good to know that you can call without having to spend anything.

It’s called a reverse charge number. In a nutshell, reverse charge numbers allow you to call overseas, to a loved one perhaps, and they will shoulder all the related call charges without you having to pay anything. Its one big advantage is during emergency cases when for some reason you cannot pay for a call and will have to settle for a reverse charge or a “collect call.” It will also allow you to avoid run ins with foreign currency, even skip traditional pesky language barriers because you will only have to talk to the operator from the country where you’re calling to. Collect calls are also significantly cheaper than foreign direct calls, and is available in many countries all over the world.

The tricky part is to familiarize yourself with the different access numbers depending on which country you are dialing from. To do this, you will need to initially survey all providers to pick the best one in terms of service, charging rates, and even the ease-of-use of the system that they are using. Afterwards, make sure to carry a list of access codes for that specific provider especially if you are planning to move from country to country as in a tour of Europe or Southeast Asia. You can save the numbers on your phone, on your planner or any convenient location that won’t be easily lost. It would also help if you write down the provider’s website so you can easily look it up in the unfortunate instance that you lose your copy of access codes.

Placing a reverse charge call is very easy. Firstly, you will need to dial the access codes for the specific country where you are dialing from. Normally, this will come in the form of a 1-800 number which is likewise a toll free number so there are no charges billed to the client. If you are calling from within a hotel or any establishment with an internal line, make sure to ask for the code to dial an external number.

You will be connected to an operator who will handle the call transfer to your intended contact. After giving to the operator the number you wish to call, wait for the response as this will take some time. During this period, the operator is explaining to the call recipient that you are placing a collect call with all charges to be billed straight to the recipient. Charging rates will also be explained to make sure there is no confusion so exercise patience in waiting for the call to be connected. It will normally not take more than a minute or two, and assuming your request for a calling call gets accepted, you will be patched through.

There is a method with which the call can be charged to a third-party and not necessarily the one accepting the call. For this case, you will also need to give the number of the person that will shoulder the bill so the operator can confirm with that person before placing the call to your intended contact.

In Australia, the simplest reverse charge number to remember is 1-800-REVERSE which is operated by Reverse Corp., Ltd. These calls can come from mobile phones, pay phones, box phones and many others. A supplementary service recently launched by the same company allows one to call Australia from other countries by simply dialing 8000 REVERSE.

To fully enjoy the benefits of reverse call at least charge, remember to study the charging rates of all providers you are familiar with and pick the one that’s most advantageous for you. Use your reverse calls wisely and prudently so the next time there is a true emergency, you will not be rejected from the other ends on the grounds that you are a constant prankster for reverse calls.

What’s the Difference Between a 1300 and a 1800 Number?

What’s the Difference Between a 1300 and a 1800 Number?

Both 1300 and 1800 numbers are getting wider acceptance in many countries all over the world. You will commonly find them in the United States, the United Kingdom, Australia, New Zealand and many others. They are a preference for many businesses because of the number of benefits that they afford, not the least of which that a 1300 or 1800 number gives your business a professional look that paves the way for customers to trust your brand.

Another benefit of a 1300 or 1800 number is that they increase the geographical reach of your business because they are dialed the same way regardless of where a customer is calling from. There is no need to remember area codes or carrier codes; one only needs your 1300 or 1800 number and they are set to contact you for any concern or clarification. Your business can easily take on the look of a big business with network, connections and resources instantly transforming your just another start-up to a business that customers know you are serious in your business by providing a number they can actually call and relate to.

But you ask “What’s the difference between 1300 and 1800 numbers anyway? If I’m thinking of getting one, which exact one should I get? Which one offers better advantages and what are these advantages that can help me improve my business standing and business operations?”

There are two perspectives to consider when looking at 1300 and 1800 numbers. From the perspective of the caller, the big determinant is from where are you calling from. Calling a 1300 number from a fixed line which actually lead the telecommunications provider to charge you the same way they would if you were calling any normal number whereas calling a 1800 number from a fixed line means you will not be billed anything by your carrier. In this sense, 1800 numbers are the true toll free numbers while 1300 numbers are not.

When calling from a cell phone, there is actually no difference between 1800 and 1300 numbers. Providers charge you for calling both numbers. As a caller, you are better off calling 1800 numbers from a fixed line.

As a business owner, the arrangement is a little different. You are going to be billed for almost all types of calls except for a call to a 1300 number coming from a fixed line in which case you get a 10-minute or 20-minute free grace period, depending on your provider. Because most people will prefer to transact their business through fixed lines rather than mobile phones, you will almost always get a free call from a client during regular business hours. You can actually cut on communication fees by simply being intelligent with your choices especially in terms of providers and the package they offer.

The catch is in the fact that these calls are by any good measure cheaper than if one is to call your mobile phone directly making it an ideal match for your business. You do not only reach a larger target market, you can also keep your old number as a 1300 or 1800 number is simply a virtual number that gets re-routed to a destination number, in which case your old number. You get the benefit of using your personal number for personal matters and turn it to a business number when its time to do your business. Just make sure you don’t stay on too much to discuss the frivolities of your day; you might be missing an important call from a client.

1300 numbers in Australia

Why Your Business will benefit from having a reverse charge number:

Do you want your business to stand out from your competitors?

Do your want to radically increase your sales and profit margin?

1300 numbers cost very little these days.

Setting up a 1300 number could be the kick-start your business needs. They are becoming increasingly more popular, because they so affordable. They’re highly respected and are a valued marketing tool for all types of business; 1800 numbers are also highly efficient in promoting your business to a wider range of potential customers and they’re so easy to manage, they simply attach to an existing landline or mobile service.

The flexibility of these services, is that a call can be answered anywhere you within Australia.

An inbound reverse charge number is much easier to remember than a standard landline, so it’s simple for your customers to memorize, pick up the phone and dial, improving your sales dramatically.

Given that the service just attaches to your current landline or mobile number, there’s no need to install any tricky telecommunication equipment, and you won’t need additional phone lines. What’s more is that they are entirely transportable (the 1300 number won’t change if you move) so there is no interruption to your business calls if you were to relocate.                                                                                                
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