What’s the Difference Between a 1300 and a 1800 Number?
Both 1300 and 1800 numbers are getting wider acceptance in many countries all over the world. You will commonly find them in the United States, the United Kingdom, Australia, New Zealand and many others. They are a preference for many businesses because of the number of benefits that they afford, not the least of which that a 1300 or 1800 number gives your business a professional look that paves the way for customers to trust your brand.
Another benefit of a 1300 or 1800 number is that they increase the geographical reach of your business because they are dialed the same way regardless of where a customer is calling from. There is no need to remember area codes or carrier codes; one only needs your 1300 or 1800 number and they are set to contact you for any concern or clarification. Your business can easily take on the look of a big business with network, connections and resources instantly transforming your just another start-up to a business that customers know you are serious in your business by providing a number they can actually call and relate to.
But you ask “What’s the difference between 1300 and 1800 numbers anyway? If I’m thinking of getting one, which exact one should I get? Which one offers better advantages and what are these advantages that can help me improve my business standing and business operations?”
There are two perspectives to consider when looking at 1300 and 1800 numbers. From the perspective of the caller, the big determinant is from where are you calling from. Calling a 1300 number from a fixed line which actually lead the telecommunications provider to charge you the same way they would if you were calling any normal number whereas calling a 1800 number from a fixed line means you will not be billed anything by your carrier. In this sense, 1800 numbers are the true toll free numbers while 1300 numbers are not.
When calling from a cell phone, there is actually no difference between 1800 and 1300 numbers. Providers charge you for calling both numbers. As a caller, you are better off calling 1800 numbers from a fixed line.
As a business owner, the arrangement is a little different. You are going to be billed for almost all types of calls except for a call to a 1300 number coming from a fixed line in which case you get a 10-minute or 20-minute free grace period, depending on your provider. Because most people will prefer to transact their business through fixed lines rather than mobile phones, you will almost always get a free call from a client during regular business hours. You can actually cut on communication fees by simply being intelligent with your choices especially in terms of providers and the package they offer.
The catch is in the fact that these calls are by any good measure cheaper than if one is to call your mobile phone directly making it an ideal match for your business. You do not only reach a larger target market, you can also keep your old number as a 1300 or 1800 number is simply a virtual number that gets re-routed to a destination number, in which case your old number. You get the benefit of using your personal number for personal matters and turn it to a business number when its time to do your business. Just make sure you don’t stay on too much to discuss the frivolities of your day; you might be missing an important call from a client.